Return & Refund Policy

Anbhiga Return and Cancellation Policy

At Anbhiga, we take pride in our meticulously handwoven products, often unique pieces that require delicate handling due to their pure fabrics and intricate weaves. Consequently, we can only accommodate cancellations, returns, or exchanges under exceptional circumstances. Please review our policies below carefully.

Cancellations

Eligibility:

• Orders can be canceled before they have been shipped, provided no tassels and/or fall pico have been added at your request.
• Only unstitched garments such as sarees are eligible for cancellations.
• Orders for pre-stitched garments cannot be canceled.

Procedure:

• If you cancel your order, you will receive a credit equivalent to the order value for future purchases on the website.
• If you prefer a refund, any bank/payment gateway processing charges will be your responsibility and will be deducted from the total refund.

Returns

Eligibility:

• Returns are accepted only in the event of a manufacturing defect or if an incorrect item has been dispatched.
• Apparel/garments and fabrics are not eligible for return.
• Minor color variations between the website image and the actual product due to lighting, photography angle, and fabric characteristics do not warrant a return.

Procedure:

1. To request a return, email us at anbhiga@gmail.com within 48 hours of receiving your shipment. Requests submitted after this window will not be considered.

2. If you receive a parcel with tampered, damaged, or unsealed packaging, do not accept or open it. Contact us immediately at anbhiga@gmail.com or call +91 8469310248.

3. If your merchandise arrives damaged, email us a photo of the damaged packaging along with your return request.

4. Upon receiving your request, we will review it and send you an authorization for return/exchange within 5 working days.

5. Once authorized, you must courier the product back in its original packaging to:

   Address: UP GR FLOOR. SHOP-B/5092, GLOBAL TEXTILE MARKET,
   BELA MILL COMPOUND, SAHARA DARWAJA, SURAT,
   Surat, Gujarat, 395010

6. The returned/exchanged product must be in its original unused condition and accompanied by the original bill and intact tags.

7. We strive to process all returns within 7 working days. You can opt for a full refund in the form of store credits or a refund to your original credit or debit card used for payment. Note that return shipping charges and a stocking fee may apply in the case of a refund to your card. While we will initiate the refund process within 7 working days, the time taken by the bank authorities is beyond our control.

Exchanges

Eligibility:

• Exchanges are possible only if no tassels and/or fall pico have been added at your request or confirmation.
• All our apparel is made to order and cannot be exchanged.
• Fabrics are cut from full yardage and are not exchangeable.
• Any product that has been opened, unfolded, or tried on cannot be exchanged.

Procedure:

• You are responsible for any customs duties and charges for both the returned shipment and the items we send in exchange.
• Shipping charges to and from overseas locations will apply.

Contact Information

For any questions or concerns regarding our return and exchange policy, please contact us at:

• Email: anbhiga@gmail.com
• Phone: +91 8469310248
• Address: UP GR FLOOR. SHOP-B/5092, GLOBAL TEXTILE MARKET,
  BELA MILL COMPOUND, SAHARA DARWAJA, SURAT,
  Surat, Gujarat, 395010

We appreciate your understanding and cooperation in adhering to these policies. Your satisfaction is important to us, and we strive to ensure a pleasant shopping experience at Anbhiga.